Jennifer Morals – Director of Operations

Our company had just merged with another firm, and we urgently needed to unify our workforce under a single time tracking and scheduling platform. With deadlines looming and system complexity increasing, we brought in Step Up Consulting. It’s safe to say that decision saved us. They approached the project with precision, transparency, and remarkable speed. We had just a few short weeks to define our needs, implement the solution, and train our staff—and somehow, Step Up made it feel effortless.
They worked closely with every department, adapting to changing requirements and guiding us through best practices without ever overwhelming us. Their ability to understand the nuances of our workflow and tailor the solution accordingly was extraordinary. Every call was answered, every email returned, and every milestone hit. They truly became an extension of our team.
During testing, several unforeseen challenges arose, including data syncing issues and complex rule sets for hourly employees. Rather than panic, the Step Up team doubled down—analyzing issues, offering insights, and adjusting configurations in real time. We knew we were in good hands. Their responsiveness and calm under pressure ensured we went live on schedule without compromising quality.
Even after the system went live, their involvement didn’t end. They stayed with us through the transition period, offering continued support and training to ensure everything ran smoothly. Their leadership helped our managers gain confidence in using the platform, and their documentation provided long-term value for on boarding. We’d recommend Step Up to anyone.