Our company had just merged with another firm, and we urgently needed to unify our workforce under a single time tracking and scheduling platform. With deadlines looming and system complexity increasing, we brought in Step Up Consulting. It’s safe to say that decision saved us. They approached the project with precision, transparency, and remarkable speed. We had just a few short weeks to define our needs, implement the solution, and train our staff—and somehow, Step Up made it feel effortless.
They worked closely with every department, adapting to changing requirements and guiding us through best practices without ever overwhelming us. Their ability to understand the nuances of our workflow and tailor the solution accordingly was extraordinary. Every call was answered, every email returned, and every milestone hit. They truly became an extension of our team.
During testing, several unforeseen challenges arose, including data syncing issues and complex rule sets for hourly employees. Rather than panic, the Step Up team doubled down—analyzing issues, offering insights, and adjusting configurations in real time. We knew we were in good hands. Their responsiveness and calm under pressure ensured we went live on schedule without compromising quality.
Even after the system went live, their involvement didn’t end. They stayed with us through the transition period, offering continued support and training to ensure everything ran smoothly. Their leadership helped our managers gain confidence in using the platform, and their documentation provided long-term value for on boarding. We’d recommend Step Up to anyone.
When our company faced the daunting task of overhauling our legacy operations system, we knew we needed a partner that could bring both speed and precision to the table. Step Up Consulting not only met those expectations—they exceeded them in every way. From our first conversation, it was clear they had the right combination of technical know-how, structured methodology, and a genuine commitment to customer success.
They stepped in with little advance notice, quickly absorbed the complexities of our organization, and began laying out a comprehensive implementation plan that gave us clarity and confidence. Their communication was sharp and proactive—they made sure everyone involved was aligned, informed, and comfortable with the next steps. Even when we hit a few snags with data migration and integration, they were quick to troubleshoot, offering smart solutions that kept us on track and within our timeline.
Perhaps what impressed us most was their consistency. Day or night, weekday or weekend, Step Up was always responsive, available, and hands-on. Their attention to detail during the configuration process helped us avoid costly mistakes, and their post-Go-Live support was nothing short of incredible. We never felt like just another client—they treated our success as if it were their own.
Thanks to Step Up Consulting, what could have been a stressful and overwhelming transition turned into a smooth and empowering experience. We couldn’t be happier with the results, and we look forward to working with them again in the future.
After an unexpected change with our Time Keeping solution, we found ourselves in need of switching Time Keeping platforms. The challenge – find a new solution, obtain a signed contract and be live with our new solution before our existing contract expired. We start down the path the last week in February, 2021 and by the last week in May, 2021,we were live.
I’ve been told we broke records for the fastest implementation and maybe that’s true. But what’s also true is that we couldn’t have done so without the tremendous help from Step Up Consulting. They were chosen as our Implementation Partner and what a great Partner they turned out to be. If they had a two-week notice to prepare, I’d be surprised. Thankfully, our rules were not overly complex. They were methodical in their approach and set clear expectations for the project. They quickly told us precisely what they needed and the required deadline. Once they had the data, they build our required configuration and were able to turn over our environment in less than 10 days. We spent the next 8 days testing and fine-tuning a few things.
Accruals really challenged us – did I mention we were learning the system?
Throughout our challenges with accruals, Step Up Consulting was by our side, often after hours, providing education, insight and that extra set of hands to ensure everything was just right for our Go-Live. A month after our Go-Live, we were able to implement an entirely new population into the system, which again, we couldn’t have accomplished if Step Up Consulting hadn’t so we prepared us ahead of time.
Thank you Step Up for getting us to the finish line in record time!
