Mike Smith – Implementation Manager

When our company faced the daunting task of overhauling our legacy operations system, we knew we needed a partner that could bring both speed and precision to the table. Step Up Consulting not only met those expectations—they exceeded them in every way. From our first conversation, it was clear they had the right combination of technical know-how, structured methodology, and a genuine commitment to customer success.

They stepped in with little advance notice, quickly absorbed the complexities of our organization, and began laying out a comprehensive implementation plan that gave us clarity and confidence. Their communication was sharp and proactive—they made sure everyone involved was aligned, informed, and comfortable with the next steps. Even when we hit a few snags with data migration and integration, they were quick to troubleshoot, offering smart solutions that kept us on track and within our timeline.

Perhaps what impressed us most was their consistency. Day or night, weekday or weekend, Step Up was always responsive, available, and hands-on. Their attention to detail during the configuration process helped us avoid costly mistakes, and their post-Go-Live support was nothing short of incredible. We never felt like just another client—they treated our success as if it were their own.

Thanks to Step Up Consulting, what could have been a stressful and overwhelming transition turned into a smooth and empowering experience. We couldn’t be happier with the results, and we look forward to working with them again in the future.